Table of Contents
BOP Phone Banking Officers Jobs 2025
BOP Phone Banking Officers Jobs 2025. The Bank of Punjab (BOP) has once again announced exciting job opportunities for both fresh graduates and experienced professionals. The BOP Phone Banking Officers Jobs 2025 are officially open for applications, offering positions in different officer grades, namely OG-IV, OG-III, and OG-II. These roles are available in Lahore and Karachi, making it a great chance for young talent and professionals to start or advance their careers in Pakistan’s banking industry.
In this comprehensive guide, we will cover all the details regarding eligibility criteria, grade-wise requirements, responsibilities, deadlines, and the online application process for BOP Phone Banking Officer Jobs 2025.
About the Bank of Punjab (BOP)
The Bank of Punjab is one of the fastest-growing commercial banks in Pakistan, operating with a strong nationwide presence. Known for its innovative digital solutions, customer-centric approach, and supportive work environment, BOP provides excellent career opportunities. With over 600 branches, it plays a vital role in Pakistan’s banking sector.
The bank focuses on recruiting fresh graduates, professionals, and specialists, ensuring a diverse workforce. Its consistent job advertisements reflect its commitment to providing stable employment opportunities with career growth.
Job Overview – BOP Phone Banking Officers 2025
The Phone Banking Officer position is a key role within the bank’s customer service division. Officers are responsible for handling customer queries, providing information about banking services, and resolving issues over the phone. This role not only enhances customer satisfaction but also serves as an entry point into a banking career.
Official Details
- Position: Phone Banking Officer
- Grades: OG-IV, OG-III, OG-II
- Locations: Lahore & Karachi
- Application Period: 29 July 2025 – 13 August 2025
- Employment Type: Full-time, Permanent
Eligibility Criteria
The eligibility requirements vary depending on the grade (OG-IV, OG-III, OG-II).
Education Requirement
- Bachelor’s degree (minimum 16 years of education) from an HEC-recognized university.
- Special preference is given to graduates in Finance, Business Administration, Economics, and related fields.
Age Limit
- Maximum 40 years as of the application deadline.
Experience Requirement
| Grade | Requirement |
| OG-IV | Fresh graduates can apply. |
| OG-III | Fresh or postgraduates with no experience may apply. |
| OG-II | Minimum 2 years of relevant experience in customer service or banking. |
This structure makes the role suitable for both fresh graduates and experienced professionals.
Key Responsibilities of Phone Banking Officers
Phone Banking Officers serve as the first point of contact for customers, ensuring their queries are addressed promptly. Major responsibilities include:
- Handling Customer Calls
- Attending inbound and outbound calls.
- Providing information regarding bank products, services, and policies.
- Resolving Queries
- Answering general banking questions.
- Assisting with account and transaction issues.
- Digital Banking Assistance
- Guiding customers about internet banking, mobile applications, and ATM usage.
- Promoting digital services for convenience.
- Complaint Management
- Registering customer complaints.
- Ensuring timely resolution or escalation to relevant departments.
- Cross-Selling & Promotion
- Promoting new services such as debit/credit cards, loans, and saving schemes.
- Compliance
- Ensuring all customer interactions comply with State Bank of Pakistan (SBP) regulations.
Benefits of Working at BOP
Working as a Phone Banking Officer at BOP comes with several advantages:
- Career Growth: Clear pathway for promotion from OG-IV → OG-III → OG-II and beyond.
- Professional Training: Regular training sessions to improve communication and banking knowledge.
- Networking: Exposure to senior professionals in Pakistan’s banking industry.
- Competitive Salary Packages: Market-aligned salaries with allowances.
- Job Security: Permanent positions with long-term benefits.
- Urban Centers: Work opportunities in Karachi and Lahore, the financial hubs of Pakistan.
How to Apply – Step by Step Guide
Applying for BOP Phone Banking Officers Jobs 2025 is simple and fully online. Follow the steps below:
- Visit the Official BOP Careers Portal
- Go to www.bop.com.pk.
- Check Current Openings
- Select Phone Banking Officer (OG-IV / OG-III / OG-II) from the list of available jobs.
- Read Job Description
- Carefully review eligibility, required documents, and responsibilities.
- Click Apply Now
- Fill in personal, educational, and professional details in the online form.
- Upload Documents
- Upload CV/Resume, CNIC, degree certificates, and experience letters (if any).
- Submit Before Deadline
- Ensure submission before 13 August 2025.
- Selection Process
- Shortlisted candidates will be contacted for an interview or written assessment.
Selection Process
The recruitment process typically includes:
- Initial Screening – Based on eligibility and CV.
- Written/Online Test – To assess communication, problem-solving, and customer service skills.
- Interview – HR and departmental heads conduct interviews.
- Final Selection – Successful candidates receive offer letters.
Tips for Applicants
- Customize Your CV – Highlight communication skills, banking knowledge, and IT skills.
- Prepare for Interviews – Expect questions about customer handling, digital banking, and situational responses.
- Show Flexibility – Be ready to work in shifts since phone banking often requires evening or weekend coverage.
- Learn About BOP – Familiarize yourself with its services, values, and digital initiatives.
- Apply Early – Don’t wait for the deadline to avoid portal issues.
Summary Table – BOP Phone Banking Officers 2025
| Position | Grades Available | Location(s) | Eligibility | Deadline |
| Phone Banking Officer | OG-IV / OG-III | Lahore, Karachi | Fresh graduates eligible | 13 Aug 2025 |
| Phone Banking Officer | OG-II | Lahore, Karachi | 2 years relevant experience | 13 Aug 2025 |
Final Thoughts
The BOP Phone Banking Officer Jobs 2025 provide an excellent opportunity for fresh graduates as well as experienced individuals to start or enhance their careers in the banking sector. With openings in Lahore and Karachi, these roles combine stability, growth potential, and professional learning.
If you are a fresh graduate, OG-IV and OG-III grades provide a perfect entry point. If you have prior customer service or banking experience, applying for OG-II offers a chance to start at a higher grade with better growth prospects.
The online application process is simple, but competition will be tough. Therefore, prepare a professional CV, apply early, and polish your communication skills for interviews. Don’t miss the deadline of 13 August 2025.
Joining the Bank of Punjab means becoming part of a progressive organization that values integrity, service, and innovation. Apply today and take the first step toward a promising banking career!